Venue Services Officer - Front of House

This VSO role forms part of the Presenter Services Team responsible for all front of house, bar, and client administration support for events.

Darebin Arts Centre is seeking an experienced and motivated Venue Services Officer to join our fabulous core team in a full time capacity. The annual salary is $63,747.32 + superannuation.

Duties

Customer Service

• Provide friendly, focused and flexible customer service that is prompt, accurate, courteous and consistent to clients, customers and patrons

• Respond positively to enquiries and requests in a calm and professional manner

• Assist with venue tasks as required, including box office / reception duties

• Act as a member of the FOH/bar team for events held at Darebin Arts Centre

FOH / Bar Duties

• Act as FOH and/or Bar staff as required according to procedures, ensuring food handling and FOH policies and practices, and Liquor Licensing laws and the requirements of responsible serving of alcohol are complied with

• Ensure the Venue is safe, clean, attractive and welcoming

• Communicate any issues, incidents, feedback or suggestions through the appropriate channels.

• Accept deliveries, verify stock received against dockets, and log updates in POS system

• Assist with ordering, purchasing and maintaining stock levels of bar supplies, kitchen provisions, and venue consumables

• Conduct regular stocktakes to ensure accurate inventory tracking

• Assist with POS system reconciliations

• Clean and maintain bar equipment

• Maintain and update standard operating procedures and safe work method statements for bar equipment

Administration

• Provide administrative assistance across the venue as required

• Maintain and update event information in the appropriate system

• Create and distribute Front of House (FOH) Event Briefs for the FOH team to run events

• Update and manage venue signage, digital foyer screens and promotional materials including posters and social media updates via the Marketing and Ticketing teams.

• Periodically update staff training and compliance register, including certification expiry dates (First Aid, RSA, WWCC) and venue safety checklists

• Coordinate waste collection scheduling with contracted service provider

Venue maintenance and setup:

• Perform daily venue resets including replenishing office, venue and kitchen supplies, cleaning common areas, and resetting foyer and event spaces

• Setup rooms according to booking requirements and event specifications

• Support event logistics by coordinating with technical staff for A/V needs, seating configurations and venue accessibility adjustments

• Conduct monthly venue OHS walkarounds and report findings to Presenter Services Supervisor

Skills & Experience

• Working knowledge of the customer service requirements and Front of House services of an arts centre or cultural facility

• Previous experience working in a community, cultural, arts, hospitality or entertainment industry venue, particularly in customer service or similar role

• A working knowledge of front-of-house equipment used for performing arts, exhibitions, conferences, seminars, meetings and functions.

• A knowledge of evacuation/emergency procedures, fire regulations and safety issues.

• An ability to understand security requirements for public buildings and a commitment to implementing security procedures and practices.

• Current certification and working knowledge of the responsible service of alcohol in line with the venue’s Liquor Licence

Qualifications, Certificates, Licences, and/or Experience

• At least one year’s experience in face-to-face customer service delivery, cash handling and food and beverage operations.

• Experience in a cultural facilities environment

• Current Level 2 Workplace First Aid

• Responsible Service of Alcohol certificate

• A current Victorian Working with Children Card

• Food Safety Supervisor certificate (desirable)

• Experience using Lightspeed POS system (desirable)

Benefits

We offer a range of benefits to our employees including opportunities for personal and professional development, flexible working arrangements, Employee Assistance Program, recognition and reward program – Appreciate Great and a variety of generous paid and unpaid leave options.

• Be part of the performing arts industry working with artists in the delivery of their artistic vision.

• Work for a local authority that values and invests in the arts and the local artistic and creative community

About City of Darebin

As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Creative Culture and Events plays a vital role in the local arts arena to offer platforms and support for a wide range of local artists to make and present work. Its ever-evolving strategies are some of the most leading edge in Australia responding to the critical needs of the community as they grow and change. In a post COVID-19 environment the department’s work is essential in the rebuilding of the sector, offering financial and operational support as well as galvanising audiences for the various creative outputs presented.

How to Apply

Candidates must provide a resumé and must address the eight (8) Key Selection Criteria in the Position Description. People from Aboriginal and Torres Strait Islander backgrounds are encouraged to apply. To submit your application: click ‘Begin’ to apply via Council’s jobs listing page on our website.

Contact Vito Midolo, Presenter Services Supervisor on +613 8470 8737 for a confidential discussion.

The Darebin City Council is an Equal Opportunity Employer and does not discriminate in its selection and employment practices. Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.