Usher

ABOUT THE ACO

Led by its charismatic Artistic Director, Richard Tognetti, the Australian Chamber Orchestra (ACO) is renowned world-wide for its inspired and courageous programming and unrivalled performances. The ACO collaborates with an extraordinary range of artists including the world’s leading performers, cinematographers, writers, and visual artists.

In early 2022, the ACO moved to its new, purpose-built home within Pier 2/3 in Sydney’s Walsh Bay Arts Precinct (WBAP), an exciting home for performance, presentation, community engagement and collaborative opportunities, which includes a 277 seat Performance Space, a Rehearsal Space suitable for recitals and talks for up to 80 guests and a spectacular Event Space for around 200 people. In addition, there is a Shared Foyer and Bar with other Pier 2/3 tenants including Bell Shakespeare and the Australian Theatre For Young People (ATYP).

ABOUT THE POSITION

As part of the ACO On The Pier team, the FOH Usher is a hands-on role providing customer service excellence to all audience, patrons, visitors and staff across ACO On The Pier venue spaces in a safe welcoming inclusive environment.

Reporting to a FOH Duty Manager, FOH Ushers are ambassadors of the ACO experience and a key customer contact point; warmly welcoming and actively engaging each patron to create memorable experiences for all whilst onsite.

WHAT WE’RE LOOKING FOR

Required skills, experience and qualifications:

• At least one year’s demonstrated experience working in Front of House, Event Management and/or Customer Service preferably within the Arts or Entertainment industries;

• Exceptional customer service and interpersonal skills;

• Ability to deal with customer feedback including the capacity to resolve issues in a courteous and timely manner;

• Ability to work as part of a team and without constant supervision; and

• Hold current certifications in (or be willing to obtain) Working with Children Check (WWCC), Responsible Service of Alcohol (RSA) Competency; and First Aid at Work.

Attitudes:

• Strong commitment to high level, solution-focused customer service and safety;

• Ability to work with enthusiasm and flexibility in a diverse, fast paced, agile team environment;

• A team player who does not compromise on personal responsibility;

• Shows initiative, self-motivation and self-discipline; and

• An interest in music.

TERMS

This is a casual position based at Pier 2/3 in the Walsh Bay Arts Precinct, Sydney. Due to the nature of the position, Ushers will be required to work evenings and on weekends in line with ACO’s operational needs and in consultation with the Front of House Services Manager.

The position involves manual labour and requires the ability to safely evacuate patrons in an emergency.

DIVERSITY & INCLUSION

The ACO is committed to equity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, mature age workers, and lesbian, gay, bisexual, transgender, queer, and intersex (LGBTQI+) people.

APPLY

Don’t miss out on this exciting opportunity to join our ACO On The Pier team. To apply, please download the position description and forward your CV and an accompanying cover letter outlining your relevant skills and experience to recruitment@aco.com.au.

Download the position description here.

If you have any queries about the position or its requirements, please contact Joyce Moloney, Front of House Services Manager – joyce.moloney@aco.com.au

Applications close: Monday 2 December 2024The ACO is committed to making reasonable adjustments to provide a supportive and barrier-free workplace. If you require any adjustments before or during the selection process, please email claire.diment@aco.com.au.