Ticketing Coordinator

$73,000 – 78,000 PRO RATA | FULL-TIME, FIXED TERM 20 JAN – 27 JUN 2025

About the Role

The Ticketing Coordinator is responsible for the ticketing systems and administrative processes for the 2025 festival. This is a role suited to a detail-oriented, proactive communicator, with a strong Tessitura background, who prides themselves on their exceptional organisation and relationship management skills. Reporting to the Head of Ticketing and Customer Experience, you’ll form an integral part of the festival’s Ticketing leadership team and be the central point of contact for the festivals VIP and complimentary ticketing. You’ll work hand in glove with venues and partners to facilitate, inventory management and shared allocations as well as the provision of special offers and event maintenance. Working closely with other departments across RISING, you’ll ensure all ticketing needs for festival artists, staff, partners and other VIPs are met in a timely manner. You’re an expert multi-tasker with years of ticketing experience to share. You understand the intricacies and nuance of communicating with a variety of stakeholders. You’re process-driven; you’re comfortable following processes as well as building and explaining them to others. You see problems before they arise and provide clear-cut solutions in the face of rapid change. As a key contact for stakeholders, you exude an aura that is welcoming and helpful. You understand and thrive on the pace of a festival environment, adapting to unforeseen challenges and last-minute changes—and you have that ‘extra-mile’ mentality that keeps systems and processes in tip-top shape.

About RISING

RISING is a festival new art, music and performance in the heart of Naarm (Melbourne, Australia). A major cultural event for the Asia Pacific Region, the festival is created by a diverse team of local, national and international artists and curators. RISING’s purpose is to reflect Melbourne’s identity and amplify its art and artists.  The festival returns in 2025. View the 2024 RISING program.   

We are nestled right on Lonsdale Street, in the heart of the CBD. Our culture is a key part of what makes working here special. Whether it’s doing a crossword around the lunch table, experiencing Melbourne’s arts and culture from within, or simply the everyday interactions, you’ll feel part of something vibrant. 

Benefits of working at RISING 

• RISING offers flexible working arrangements and hybrid office/work from home 
• Leave policies that support you including five weeks of annual leave, paid parental leave, wellness leave, gender affirmation leave and more 
• The option to choose to transfer Australian public holidays that may not align with your cultural, religious or personal values with another day 
• Bring your pet to work! We are a pet-friendly workspace and run a roster so there’s always a furry friend nearby
• Complimentary tickets to RISING events  
• Opportunities to attend exclusive events and experiences within the arts industry 
• Free access to Uprise, our Employee Assistance Program including coaching and counselling sessions.  
• Learning and Development Opportunities  
• Access to a network of creatives and professionals that will allow you to learn and grow in your career 

How to apply 

• Submit your application and see the full position description at our website: https://rising.melbourne/jobs#ticketing-coordinator
• The closing date for applications is 5pm Thursday 5 December 2024. Please note: Close date is subject to change, as RISING is keen to interview early and may fill the position if we find the right candidate. We recommend submitting ASAP
• Please include your resume and 1-page cover letter addressing the key selection criteria in your application
• If you have access requirements that will cause difficulty applying online and you need assistance, please call 03 9662 4242, Monday to Friday, between 9AM–5PM. We are only able to respond to accessibility enquiries at this number, for all other queries please email jobs@rising.melbourne

RISING is a festival aspiring to be a cultural leader in inclusion and accessibility. We want our organisation and program to be a true reflection of our city, representing people with a variety of skillsets and life experiences, cultures and backgrounds. We encourage applications from First Nations people, those who are from culturally and linguistically diverse backgrounds, people who are LGBTQIA+, Neurodivergent people, people who have a disability and/or who are d/Deaf