Office & Sales Manager

FunFit and Hoops Thighs & Buttocks are looking for an organised all-rounder who will drive the growth and operational success of both businesses.

About Us:

FunFit and Hoops Thighs & Buttocks are dynamic businesses with a shared mission: to improve the physical and mental health of individuals through fun, engaging fitness and mindfulness programs. FunFit focuses on providing fitness programs for schools, holiday programs, and events for young people, while Hoops Thighs & Buttocks offers hula hoop and dance workshops for adults, including corporate groups. Our shared goal is to introduce innovative movement activities that foster health, fun, and positive experiences for all participants.

Position Overview:

As the Office & Sales Manager, you will be an essential part of driving the growth and operational success of both businesses. This role requires a high level of expertise in managing sales and operations, and you’ll be expected to work autonomously while making strategic decisions that directly contribute to the success of FunFit and Hoops Thighs & Buttocks.

You will manage day-to-day operations, develop and execute sales strategies, and ensure exceptional customer service while leading a small, dynamic team. Your ability to independently oversee business functions, manage client relationships, and handle operational logistics will be critical in ensuring the ongoing success and growth of both businesses.

Key Responsibilities:

• Design and implement comprehensive sales strategies to increase bookings and revenue across both businesses.
• Identify target markets and develop tailored sales approaches to attract and retain clients.
• Track sales performance, analyse customer needs, and adjust strategies to maximise growth.

• Oversee the booking process to ensure smooth scheduling, customer satisfaction, and effective communication.
• Ensure the efficient delivery of high-quality programs by managing logistics, resources, and team coordination.
• Utilise CRM software to track customer interactions, optimise bookings, and identify opportunities for upselling and cross-selling.

• Provide top-tier customer service to clients, ensuring satisfaction and positive feedback.
• Address customer inquiries and concerns in a timely and professional manner, maintaining high levels of engagement.

• Cultivate relationships with potential partners, including schools, community organisations, and corporate groups, to expand business reach.
• Negotiate and maintain partnerships to promote both brands and secure long-term business opportunities.

• Lead and collaborate with a team of instructors, ensuring alignment with business goals.
• Work closely with the Director on promotions, events, and new initiatives to maximise impact.
• Provide guidance and support to the team, ensuring smooth operations and a positive work environment.

• Stay up-to-date with industry trends, competitor strategies, and customer preferences.
• Conduct market research to identify new opportunities and refine sales strategies accordingly.
• Regularly report on sales performance, operational efficiency, and customer feedback to senior management.

• Make independent, strategic decisions that align with the company’s goals and growth trajectory.
• Solve operational challenges proactively, using your initiative and expertise.

Qualifications and Skills:

• Education and Experience:
• Bachelor’s degree in Business Management, Business Administration, Operations Management, or a related field.
• Proven experience in sales and operations management, preferably within the fitness, events, or education industries.
• Strong experience in managing business operations independently.
• Skills and Competencies:
• Strong leadership and team management skills.
• Ability to independently develop and execute sales strategies that drive business growth.
• Excellent organisational, time management, and multitasking skills.
• Strong customer relationship management and communication skills.
• High proficiency in CRM software and sales tools.
• Creative, proactive problem-solving abilities.
• Personal Attributes:
• Self-motivated and results-oriented with a passion for fitness, wellness, and customer satisfaction.
• Strong analytical skills, with the ability to assess sales initiatives and operational effectiveness.
• Energetic, enthusiastic, and committed to fostering a positive work environment.
• High degree of integrity and professionalism in handling all business dealings.

Ideal Applicants:

• A highly organised individual who thrives in a dynamic work environment.
• Someone with a proven ability to manage multiple tasks simultaneously and efficiently.
• A strong communicator who can represent both brands professionally and engagingly.
• Passionate about health, fitness, and making a positive impact on people’s lives.
• Self-starter with the confidence to make decisions and work autonomously.

Additional Information:

• Work Environment: This is a work-from-home position. Applicants are expected to have an appropriate home office setup. A phone will be provided.
• Travel: Occasional travel for business meetings or events may be required.
• Work Hours: Flexible, with the possibility of transitioning to full-time based on business needs and performance.

Join Us!

If you are a strategic thinker with a passion for fitness and wellness, and you are ready to take the lead in driving the success of two exciting businesses, we want to hear from you! Apply now and help us bring health and happiness to more Australians through engaging fitness and mindfulness activities.

Please submit your CV, along with a cover letter highlighting your relevant experience and addressing the key responsibilities. Do you feel like getting creative and adding your personality to your application? Go the extra mile and stand out from the crowd by sending through a video telling us why you’re perfect for this role, along with your CV.