Marketing and Customer Support Officer in Performing Arts Education

We’re recruiting for an exciting new role at AMEB focussed on customer support, events delivery, social media and marketing.

A unique opportunity to build on your existing creative and technical skills, experience, passion, and understanding of music performance and theory, to make a difference in performing arts education.

AMEB is the Australian Music Examinations Board Ltd, a not-for-profit organisation dedicated to inspiring creativity through music, speech and drama, and other areas of the performing arts.

We are 100 years young and continuously leading the way with our contemporary educational publications and resources, world-class graded examinations and qualifications, innovative online learning platforms, inclusive events and development programs.

Every day we support thousands of learners, teachers and parents of all ages and stages, principally in Australia but also in a growing number of countries around the world. AMEB is Australia’s leading music exam board.

Complementing our music education objectives, AMEB owns Encore Music Distributors, a specialist print music distributor offering educational music publications, resources and accessories.

We’re proud to employ and work with the best in the industry. And now we’re looking for someone who loves to help customers, enjoys delivering successful events and impactful social media, is passionate about performing arts and/or education and is eager to make a difference.

If this sounds like you, we’d love to hear from you!

About the role

In this role you’ll enjoy a variety of responsibilities and activities focussed on supporting our customers, delivering events and enhancing our markets, which will build on your existing skills and experience as well as your understanding of music performance and theory.

The role sits across two of our teams at the AMEB Federal Office, marketing and customer support, providing an opportunity to further strengthen collaboration and alignment between these interrelated areas. Your focus will be balanced between the two although there will be seasonal fluctuations. You will report to the Brand Strategist on marketing and the Executive Officer on customer support.

You’ll be responsible for providing exceptional on-demand support to AMEB customers as part of our customer-facing team. You’ll also be responsible for organising and overseeing the successful delivery of events for our target audiences within budget and time constraints. In addition you will create social media content and manage social communications including responding to DMs, as well as other marketing activities at times.

In this role your creativity will be complemented by your customer-centric focus, impeccable communication skills and attention to detail.

You will have the opportunity to share your ideas and experience, put your creative and technical skills to use and contribute to a variety of projects. You will work closely with your team members, as well as collaborating with other teams across AMEB and building constructive relationships with external stakeholders. You’ll take pride in being an ambassador for AMEB, knowing that your work is helping to enhance AMEB’s strong reputation and impact.

The ability to learn and use multiple digital systems and platforms is a critical component of the role.

This is a full time role with 6 months probationary period and a salary range of $65,000-$70,000 per annum plus superannuation.

The role will be based in Naarm/Melbourne where our office is located, and some flexibility in work arrangements may be negotiated. Some events may require you to travel and work outside standard business hours (evenings and/or weekends). Ideally you will also be able to scale up your hours in the lead up to major events in June and July.

Please note employment in this position is subject to the successful candidate holding a valid Working with Children Check.

What you’ll do

• Cultivate and maintain a thorough knowledge of products and services delivered by AMEB and Encore.
• Respond to customer enquiries via phone, email and online platforms efficiently and empathetically to achieve appropriate resolution, including proactively identifying and escalating complex customer issues, working with others as needed.
• Adhere at all times to customer service procedures and policies.
• Identify opportunities for improvement in workflows, policies, procedures and customer-facing online platforms.
• Lead and be responsible for the development and successful delivery of events for AMEB and Encore markets, including brainstorming plans with other members of the AMEB and Encore teams to ensure objectives are met, sourcing topics, content and speakers, managing budgeting, and post-event reporting and analysis.
• Project manage AMEB representation at conferences working in collaboration with other members of the AMEB and Encore team, including coordinating trade displays, organising travel, arranging speakers and negotiating sponsorship.
• Work closely with other members of the marketing team to launch new syllabuses, publications and other resources across all communication channels.
• Monitor and manage social media accounts, including posting content, engaging with followers, and monitoring relevant metrics.
• Support and manage existing corporate partnerships and contribute to developing new ones.
• Work across a variety of online systems and technologies including our bespoke exam administration system SCORE.
• Provide administrative assistance to teams across the business as required.
• Take responsibility for your own safety and the safety of others.

What you’ll bring to the role

• Good understanding of music performance, written music and music theory.
• Outstanding communication and negotiation skills and a customer-oriented approach.
• Experience as an events manager or coordinator.
• Strong social media management skills across Facebook, Instagram and LinkedIn, with experience managing and growing accounts.
• High level of professionalism.
• Attention to detail.
• Curiosity, creativity and appetite for learning.
• Excellent organisational and project management skills and a knack for problem-solving.
• Proficiency in Mac or PC systems and MS Office suite, and confidence to quickly learn new or bespoke programs.
• Ability to work collaboratively and autonomously.

Our culture and work environment

We’re committed to creating an environment for our people that is inclusive, supportive and respectful. We’re also proud to offer a workplace that fosters continuous professional development, flexible working arrangements and opportunities for career growth.

In addition, our people have the capacity to salary package and have access to a contemporary Employee Assistance Program that includes life and wellbeing programs and exclusive discounts.

Child protection and anti-discrimination

AMEB Ltd is committed to providing an environment that is free from harassment or discrimination and where all members of the community are treated with dignity, courtesy and respect. Our staff are accordingly expected to adhere without question to the accepted principles and laws concerning child protection and anti-discrimination.

How to apply

Send us your CV and a cover letter explaining why you’re perfect for the role: careers@ameb.edu.au.

We celebrate the depth, strength and value brought about through diversity in cultural backgrounds, professional skills, working styles, personality types, life experiences and perspectives. We welcome applications from all people.

Learn more about us at ameb.edu.au. If you have any questions about us or the role, contact Krista Imberger, Executive Officer, on 1300 725 709.

Applications close Monday 3rd February at 5:00pm AEDT.