Front of House: Team Leader (Casual) - multiple positions available

Become a core member of the Visitor Experience Team at Melbourne Recital Centre!

Melbourne Recital Centre’s Team Leaders are core members of our Visitor Experience team, working within the venue to warmly welcome all who visit the Centre. They are the proactive and friendly faces found throughout the venue, responsible for facilitating a wonderful experience for our visitors.

We are looking for people who:

• Are naturally warm and welcoming in their approach to interacting with people whilst having a proactive attention to detail.
• Are able to work collaboratively and able to confidently communicate with a wide range of people of different ages and experiences.
• Have an appreciation for live music and are excited to engage with different genres and styles.
• Love interacting with other people and understand the impact that a positive interaction can have on an experience.

As a Team Leader, you will have experience in a role where you have supervised a team, or are ready to take on that next step of responsibility.

 A shift as a Team Leader at Melbourne Recital Centre might look like:

• Working together to prepare the venue ready to open by ensuring your assigned area of responsibility is safe, tidy and well stocked with water and programs for that evening’s concert.
• Greeting our visitors at our front doors as the first team member they see when they enter the Centre.
• Providing directions and assistance for our audience, determining if they are attending the sold-out contemporary event in our Elisabeth Murdoch Hall, or the small ensemble premiere of a new work in our intimate Primrose Potter Salon. Or perhaps they are attending both!
• Assisting our patrons with locating their seats, scanning tickets and resolving issues via radio. Helping visitors locate the most accessible and comfortable entry for them.
• After the show, selling merchandise for one of the events or serving guests at a post-show function. Or assisting the Visitor Experience Supervisor in clearing the venue in preparation for lockdown.
• Our Team Leaders are also employed as Ushers and have the opportunity to work within that role if shifts are available.

Salary: The Melbourne Recital Centre Enterprise Agreement 2021-2024 salary band for this role is Grade 2.1.1 + superannuation guarantee.

About Melbourne Recital Centre

Melbourne Recital Centre is an award-winning live music venue; where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.

With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.

We acknowledge the traditional owners on whose land Melbourne Recital Centre stands – we pay our respects to Melbourne’s First People, to Elders past and present, and to our shared future.

How to Apply

First, please visit Melbourne Recital Centre – Careers at MRC to read the position description for more detailed information including key selection criteria.

To be considered for the role, please click the “Apply” button to upload your resume and cover letter that answers the below questions. 

You do not need to respond to the key selection criteria in your application, however please ensure that your resume outlines your relevant experience and that your cover letter answers the following questions in dot point form:

Team Leader Application Questions:

Note: If you also wish to apply for the Usher role, please mention this in your cover letter and submit one application only. Please also complete the following Usher Application Questions:

Usher Application Questions:

We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting significantly fewer requirements. This is a role with many transferrable skills, and we encourage you to apply if you’re interested in joining our Visitor Experience team.

Any Questions?

If you have any enquiries about this role, would like the position description in a different format, or require any adjustments during the recruitment process, please contact us via recruitment@melbournerecital.com.au.

Employment at Melbourne Recital Centre is conditional upon the satisfactory completion of a National Police Check. Team members in this role will need to hold and maintain a valid Working with Children Check, and Responsible Service of Alcohol certificate both obtained at your own expense.

Applications are open to those with full working rights in Australia.

Melbourne Recital Centre is an Equal Opportunity Employer.

Applications close: Wednesday 19 February 2025, 11:59pm