FOH Duty Manager

ABOUT THE ACO

Led by its charismatic Artistic Director, Richard Tognetti, the Australian Chamber Orchestra (ACO) is renowned world-wide for its inspired and courageous programming and unrivalled performances. The ACO collaborates with an extraordinary range of artists including the world’s leading performers, cinematographers, writers, and visual artists.

In early 2022, the ACO moved to its new, purpose-built home within Pier 2/3 in Sydney’s Walsh Bay Arts Precinct (WBAP), an exciting home for performance, presentation, community engagement and collaborative opportunities, which includes a 277 seat Performance Space, a Rehearsal Space suitable for recitals and talks for up to 80 guests and a spectacular Event Space for around 200 people. In addition, there is a Shared Foyer and Bar with other Pier 2/3 tenants including Bell Shakespeare and the Australian Theatre For Young People (ATYP).

ABOUT THE POSITION

As part of the ACO On The Pier team, the Front of House (FOH) Duty Manager is a hands-on role responsible for ensuring exceptional customer service is provided to all audience, patrons, visitors and staff in a safe and inclusive environment.

This position manages a team of casual FOH Ushers in the day-to-day operations of performances and events across ACO On The Pier venue spaces and collectively the FOH team ensures venues are well presented, safe and meet the high expectations of the ACO experience.

WHAT WE’RE LOOKING FOR

Required Skills, Experience & Qualifications:

• At least 2 years’ demonstrated experience working in Front of House and / or Event Management in a supervisory capacity, or in a similar role within the Arts or Entertainment industries;

• Proven experience and commitment to the delivery of exceptional customer service in a frontline service environment;

• Strong communication (written and oral) and interpersonal skills;

• Knowledge and practical experience of WHS and Emergency Management procedures in a performance and event venue;

• Strong leadership skills and attention to detail with a proven ability to support a high performing team in a customer service environment;

• Sound organisational skills for planning and coordinating priorities for FOH operations;

• Hold current certifications in (or be willing to obtain) First Aid at Work, Working with Children Check (WWCC) and Responsible Service of Alcohol (RSA) competency;

• Ability to manage challenging situations with tact and professionalism;

• Knowledge of back of house roles and operations in a performance-based environment; and

• Capacity for swift and effective decision making under pressure.

Attitudes:

• Strong commitment to high level, solution focused customer service and safety;

• Ability to work with enthusiasm and flexibility in a diverse, fast paced, agile team environment;

• A team player who does not compromise on personal responsibility;

• Shows initiative, self-motivation and self-discipline; and

• An interest in music.

TERMS

This is a casual position based at Pier 2/3 in the Walsh Bay Arts Precinct, Sydney. Due to the nature of the position, Duty Managers will be required to work evenings and on weekends in line with ACO’s operational needs and in consultation with the Front of House Services Manager.

The position involves manual labour and requires the ability to safely evacuate patrons in an emergency.

DIVERSITY & INCLUSION

The ACO is committed to equity and inclusion and welcomes applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, mature age workers, and lesbian, gay, bisexual, transgender, queer, and intersex (LGBTQI+) people.

APPLY

Don’t miss out on this exciting opportunity to join our ACO On The Pier team. To apply, please download the position description and forward your CV and an accompanying cover letter outlining your relevant skills and experience to recruitment@aco.com.au.

Download the position description here.If you have any queries about the position or its requirements, please contact Joyce Moloney, Front of House Services Manager – joyce.moloney@aco.com.au

Applications close: Monday 2 December 2024The ACO is committed to making reasonable adjustments to provide a supportive and barrier-free workplace. If you require any adjustments before or during the selection process, please email claire.diment@aco.com.au.