Client Services Coordinator

Hayllar Music Tours craft experiences with the best classical music combined with exclusive private recitals and behind-the-scenes access.

Job Title: Client Services Coordinator, Hayllar Music Tours

Reports to: Operations & Client Services Manager, Hayllar Music Tours  

Location of job: Phillip Street, Sydney

Appointment type: Full-time

Hayllar Music Tours

Hayllar Music Tours crafts expertly-planned cultural tours which provide guests with experiences of the best classical music combined with exclusive private recitals and behind-the-scenes access to leading figures of the industry. Hayllar Music Tours also arranges music tours for schools, choirs and orchestras.

General Requirements

The Client Services Coordinator will play a key role at Hayllar Music Tours. They will be in contact with our guests from their initial enquiry right through the booking process until they return from their travels. The position is based at Hayllar Music Tours’ office in Sydney’s CBD and will report directly to the Operations and Client Services Manager.

Duties & Responsibilities:

Client relations including:

• Front line response to telephone calls, emails and letters providing information on the full range of music tours available.
• Processing bookings, payments and invoices.
• Making additional bookings for clients including flights, hotel accommodation, car transfers and travel insurance.
• Sending tour packs and any post-tour correspondence.
• Ensuring Hayllar Music Tours’ database is being updated and continuing to streamline processes where required.
• Attending client events.

General tasks:

• Using and updating the GDS (Amadeus) and database (Zoho).
• Occasionally assisting in the planning of tours.
• Other duties as required.

Qualifications and experience:

• Ability to deliver positive and outstanding customer service.
• Excellent spoken and written English.
• A high level of computer literacy.
• Relevant tertiary qualification.
• Knowledge of and/or genuine interest in the arts (classical music, opera, theatre and art).
• Proven ability to work multiple timelines to deadlines with accurate attention to detail.

Salary: Dependent on experience

Closing date for applications: Friday 7 March 2025

Please send a covering letter and your CV to Elizabeth Hayllar at elizabeth@hayllarmusictours.com