Assistant Patron Services Manager

Foundation Theatres is looking for an emerging leader with a passion for the theatre industry and customer service to join our Patron Services team.

We have an exciting opportunity for an emerging leader with a passion for the theatre industry and customer service to join our Patron Services team at our venues, the Capitol Theatre, Sydney Lyric and Foundry Theatre.  In this role, you will work directly with the Head of Patron Services and the Patron Service Manager to make our theatres great venues for our up to 35,000 patrons per week to visit. Your ideas, work ethic, workplace pride, team spirit and commitment to safety are respected hallmarks of the role.

Foundation Theatres continues to grow its operations with the addition of three additional venues to come online through 2025 and 2026 in Sydney. Assisting with leading a large pool of casuals, we are looking for someone with outstanding communication and leadership skills to join our team through this exciting growth period.

About the Position

• Role: Assistant Patron Services Manager
• Work Type: Full Time
• Location: Sydney Lyric & Foundry Theatre, Pyrmont & Capitol Theatre, Haymarket, NSW
• Hours of work: Business operations run Tuesday – Sunday. Regular 38-hour work week expected across 5 days with reasonable overtime when required. Work roster to be mutually agreed, with presence over the weekend and evening operations expected. 
• Remuneration will be in accordance with experience.

Your Day to Day

• We are looking for an enthusiastic and dedicated Assistant Patron Services Manager to join our vibrant Patron Services team. This role is at the heart of our operations, ensuring that all patrons enjoy a welcoming and well-coordinated experience at our venues.
• Applicants should be articulate, have a love for customer service and a genuine interest in the theatre. Ideal applicants will have at least 2 years’ experience in a customer service focused role preferably in a management or supervisory role.
• Your role will include elements such as:
  • Assisting with the running of theatre foyers and auditorium
  • Facilitate the timely commencement of shows by coordinating with production teams regarding house clearance.
  • Managing emergencies and incidents with professionalism and composure, ensuring patron safety at all times
  • Meeting and managing of VIPS and dignitaries as required
  • Assisting with recruiting, training, and managing a large casual staff pool including providing mentorship and leadership to the causal staff, fostering a positive and productive
  • Assisting with the implementation of new software and systems to enhance service delivery and add value to all that we do
  • Other duties as required to support venue operations

What it takes to be great in this role

• You should love theatre and be passionate about making every person’s visit to the theatre exceptional.
• With a positive ‘can do’ attitude and desire to make a difference within the organisation.
• An outstanding customer service orientation and strong communication skill 
• Experience in fast-past customer service roles, and demonstrable experience in managing customers
• Knowledge or experience in a theatrical venue or front of house operations is preferable
• Ability to manage emergencies, and remain calm under pressure
• A very high standard of personal grooming & appearance
• New South Wales RSA Qualification

 Why Foundation Theatres?

• We are offering a stable, full-time position with a generous salary aligned to experience.
• We bring the best commercial theatrical content from around the world to Sydney and provide an exciting environment for presenting exceptional 5-star theatre service.
• We are an Australian family owned and operated organisation. We have a small team with a flat structure, allowing direct and regular access to the executive team. This position is for someone looking for long term stability with the ability to have a voice and make a valuable contribution to our operations.
• We provide excellent growth opportunities both personally and professionally.
• Opportunities to see all our productions.
• A work environment that is inclusive and celebrates the diversity of people needed to bring our theatres to life each day.
• Wellness program that promotes personal wellness with additional leave days and an EAP program available

About Foundation Theatres

Foundation Theatres is an Australian family-owned theatre owner and operator. Our current venues are two of Sydney’s premier large commercial theatres, the Capitol Theatre and Sydney Lyric, as well as our new intimate theatre, Foundry Theatre. Our Vision is to provide exceptional, inspiring experiences for theatre makers and theatre goers. Our Mission is to operate thriving, internationally renowned, first-class theatres and to build a robust Australian theatre industry for generations to come.

Foundation Theatres is renowned for its innovative approach, determination, focus on excellence and passion for the theatre industry. With an absolute focus on customer experience, we recognise that the customer interaction does not start merely when patrons take a seat in the auditorium. Customers expect that they receive a complete end to end entertainment experience, and the Foundation Theatres team, across multiple functional areas, work diligently to ensure these expectations are exceeded.

How to Apply

Does this sound like you?  If you have the personality and customer focus required for this role, we would like to hear from you.  Please apply by sending your CV and cover letter to Foundation Theatres Patron Services Recruitment, hrpatronservices@foundationtheatres.com.au.